You may send your payment to:

Tech Valley Communications
P.O. Box 386
Albany, NY 12201

Or, if you prefer, you may set up your account to be automatically paid using our convenient Credit Card Auto-Pay option. Call our Customer Care department at 1.877.598.0940 today for more details about this service.

My first bill appears to be higher than normal. Why?

Monthly line charges are billed one month in advance. This means that your first bill will include one full month of line and feature charges, plus the pro-rate for the partial month when you started to use Tech Valley Communications. Remember, your former local service provider should issue you a credit for the unused portion of monthly service charges on your final bill.

When will I receive my Tech Valley bill?

Tech Valley Communications billing cycles are created on the 1st and 15th of each month. You may request that your bill is created during a specific cycle to meet the requirements of your payment schedule. Contact one of our Customer Care Representatives to discuss your billing cycle.

If I need to add a line or have any questions about my service, where do I call?

Tech Valley Communications Customer Care Representatives are ready to help you when you need to make changes to your account, or if you have any questions regarding your telecommunications services. Call us locally at 518-598-0940, or toll free at 1-877-598-0940.

What will happen to my white page and yellow page listings?

Assuming you retain your current phone number, your white page and yellow page listings will not change. If you want to make changes to your single-line white page and yellow page listings, simply let us know and we will arrange to have these changes made.

What is Gross Receipts Tax Surcharge?

States and municipalities assess these surcharges in different ways and rates. Proceeds go to local governing bodies. It is imposed on local and long distance phone company revenues.

What is the Universal Service Fund Recovery?

This charge pays for government mandated subsidies designed to make phone service available in rural areas and to the poor. It also pays for Internet access for schools, libraries, and rural healthcare providers.

Can I keep my toll-free number when I switch to Tech Valley?

Yes, you can keep your existing toll-free numbers, and Tech Valley Communications can also provide you with new toll-free numbers, if needed.