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Tech Valley Communications presents...
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Tech Valley Communications RECEIVES SERVICE COMMENDATION FROM NEW YORK STATE
Fifth consecutive year TVC gets commendation
(Albany, N.Y.) - The New York State Public Service Commission (PSC) has awarded Tech Valley Communications a commendation for providing excellent customer service in 2007.
The PSC graded local telephone service providers (local exchange providers) on the basis of the company's Customer Trouble Report Rate (CTRR) and PSC Complaint Rate. Tech Valley Communications had the highest possible grades in both categories, with zero complaints about Tech Valley Communications' services from its customers registering with the company or the PSC.
Only 57 out of the 76 New York state companies and/or operating divisions of companies received service commendations in 2007. This is the fifth year in a row that Tech Valley Communications has been awarded a service commendation.
"The companies commended today have exceeded the state's high standards for service quality and deserve the acknowledgement of the Commission for providing excellent service to their customers," said Commission Chairman Garry Brown. "These standards help ensure all New York residents and businesses benefit from having access to an exceedingly high level of telecommunications technology and service."
Tech Valley Communications is the only locally (Capital Region) owned, facilities-based telecommunications provider in Tech Valley. Headquartered in downtown Albany, Tech Valley Communications provides telecommunications services to businesses and residents throughout Tech Valley and offers its customers a full array of the highest quality telecommunications services, utilizing the most advanced technology available at the lowest possible rates. For more information about Tech Valley Communications, visit www.techvalleycom.com.
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